Legal
Refund & Replacement Policy
Last updated: August 2026
At NH4, the health and safety of our customers is our highest priority. As a distributor of ingestible health supplements in the Kingdom of Saudi Arabia, we comply with the Saudi E-Commerce Law and the applicable consumer-protection regulations. This policy explains when you are entitled to a replacement or refund, and the conditions that apply.
Final sale — with exceptions
Because NH4 Daily Essentials is a consumable supplement, all sales are final once an order has been placed. For health, hygiene, and safety reasons, we cannot resell, restock, or reuse any product once it has left our facility — even if the packaging appears unopened. We have no way to verify how a returned product has been stored or handled, and reselling it would put the safety of other customers at risk.
When you are entitled to a replacement or refund
In line with Saudi consumer-protection rules, you may request a replacement or a full refund within 7 calendar days of receiving your order if any of the following applies:
- The product arrived damaged, crushed, or with a broken safety seal.
- You received the wrong item, size, or quantity.
- The product is defective, expired, or does not match the description on the website.
- The order was not delivered, or was delivered to the wrong address due to our error.
Not eligible for return or refund
The following are not covered by this policy, in accordance with Saudi regulations on personal-care and consumable goods:
- Change of mind, personal preference, taste, or perceived results.
- Products with opened, torn, or tampered packaging or foil seals.
- Accidental or duplicate orders placed by the customer.
How to request a replacement or refund
To submit a request, contact our customer-care team within 7 days of delivery at nh4.saudia@nh4health.com or call our toll-free line. Please include your order number, a short description of the issue, and clear photos of the product and packaging. We will review your request within 3 business days and arrange a replacement shipment or a refund to your original payment method. Refunds are typically processed within 7–14 business days, depending on your bank or payment provider (including Tabby and Tamara installment plans).
Shipping & inspection
If your claim is approved, NH4 will cover the cost of return shipping for the affected item(s). Approved items must be returned in their original, unopened condition with all accessories and documentation. Upon receipt, our team inspects each item before issuing a replacement or refund. Items that arrive opened, used, or without original packaging cannot be accepted and will be returned to the sender.
Contact us
For any questions about this policy or to start a request, reach our Saudi customer-care team — we're here to help.